Rude, Obnoxious consultant

Unfortunately, a "gentleman" phoned me to discuss my query about my savings pocket but he was far from a "gentleman". I had just had to mention another real gentleman's name from Ebucks and before I could complete my sentence, he started hashing me about how can someone from Ebucks intefere with savings pocket?? I didn't tell him that the guy from Ebucks resolved anything about the savings pocket. Eventually I gathered from him that FNB had changed some rules and failed to inform me. He was not helpful at all and when I asked him to activate my account, he said he will transfer me through, but instead he rudely cut the call!!!! Can someone who has good customer relations s****s please contact me urgently to resolve this issue once and for all as it is affecting my ebucks level.