Rude Inconsiderate Callcentre Agent

I got 5 calls from someone at your call centre, finally on the last call someone bothered to speak to me and WOW what an unfeeling person. I have just been laid off, I have not been paid as of yet, I have sent emails making FNB aware that I am struggling financially and will not be able to make payment and when I do get a job I will make payment no one has bothered to reply. Yesterdays call, the lady couldnt give a damn about me and my situation in and I should get someone to help me, WHO?! My dad passed away 20years ago, and my mom last year, so who else is there, I have no one. Please close my account, send me the banking details of where i can make a monthly installment as i REFUSE to be part of FNB any longer. I have cut up my card and will make a plan to pay you on a monthly basis as your customer service has really changed!!!!