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Nosisa S

1 reviews | Active since May 2012

14 Aug 2017, 16:47

Rude FNB employees who hung up on me

<p>I have just opened a new business account with FNB. I called the line just to get simple online banking assistance. I needed to understand how I can generate invoices on the account. After being transferred to six people, I got trhough a very rude individual by the name of Ariel Klim! She was so rude and contantly spoke over me on the phone, when I questioned the manner in which she spoke to me- she rudely asked her friends if there was anything wrong with the manner in which she was speaking to me. After requesting to speak to a Team Leader she rudely hung up on me! Is this the type of service that one needs to bare at FNB?The call felt like a job application and I did not get any assistance. I have just opened the account and I am so disappointed that I am on the verge of closing the account! Ariel Klim is the rudest person I have spoken to at any bank.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Aug 2017, 08:32
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

NS
Nosisa S's update24 Sept 2017, 12:26
Reviewer Update
Good day It's so sad that everytime I call the FNB call centre, I always end up frustrated and disappointed again. I called in today and spoke to a person by the name of Daniel Edson. He was rude and dismissive, I tried to explain to him what I needed help with, and he was clearly not listening to me. I need my login credentials for my online banking to be reset and he has told me that I need to have an account first before I can do that. I explained to him the reason that I need my login credentials to be reset is because I want to do an online application- but no, he could not help me with that because he was not listening to me at all. I even asked him to explain to me what my request was and he explicitly said that he was not going to do that. He said that if I felt that he didn't understand what I was explaining he was going to put me through to someone else. He blind transferred me to a completely different division where I spoke to someone who had no idea what I was talking about- this was after holding for another five minutes. This is not the first time this is happening, the last time I called, the lady I spoke to did the exact same thing. What is the point of having a call centre if we are not going to get any assistance from them? If this was something I could fix on my own, I wouldn't call the line- but on the website it states that if you have forgotten your login details and no not have any card details, please call the line- which is what I did. This can't be the norm guys. Clients are not difficult, but what makes things difficult is when employees are not willing to assist clients!