Rude FNB consultant

Had the worst experience with a very rude consultant at the collection department at FNB for my Westbank account. Consultant was talking over me on the phone and did not even hear or understand why the reason for my call was. I called in for assistance and was left on the phone with blame her asking my why didn't I pick up the phone and follow with my payment arrangement that did not go through which FNB's problem. That lady needs to be removed from customer service because she is very rude. I asked her to transfer the call to her manager and I continued to wait for more that 2 minutes on the phone and ended up hanging up without speaking to her manager. She answered the call without identification of her name and from there it was a mess!

Never take out a contract with Westbank or FNB they have horrible customer service!