RUDE FNB CALL CENTRE OPERATORS

<p>FNB call centre staff regarding credit card upgrades for retrenchment up to R75 000.00 need to speak properly, THEY ARE RUDE!</p> <p>I received a call on the 13 March 2017 at 9.15 or so on my cell, I was very interested but I was very busy at that time, the guy who initially called me was very polite and understood i was busy and said he will call back. Today (23 Mar 2017) i received a call from his colleague telling me that i need to complete the conversation in order for them to load this facility onto my already existing benefit.</p> <p> </p> <p>I needed to confirm that were no extra costs included, the call centre agent was rude as he kept saying "miss naidoo, we know what you said in the previous conversation", "miss Naidoo you have already discussed this with the other agent", "miss naidoo we are not selling anything", he was abrupt when he spoke to me.</p> <p>I know this benefit was mine, however i need to confirm that it is not an added cost on my card. It was very difficult for him to say "no miss Naidoo, this is not an extra cost!" but he had the audacity to tell me that he has already listened to the voice recording and he knows everything, very rudely. All he needed to do was answer 1 question of mine. FNB needs to sort out their call centre agents, FNB is rated the best banker however their staff have a very bad attitude when they speak to their clients, this needs to be adressed.</p> <p> </p>