Rude Disgusting Customer Service From Joyce Lepele

I was called by choice Joyce regarding an email complaint I sent to FNB.

First of all she pronounces my Surname incorrectly which ticked me off from this conversation and clearly proved she does not care about Customers.If you do not how to pronounce my surname ask me as a client before or use my name.Do your research about the customer.

The conversation continued with her undermining me and sounding very arrogant ,that time she doesn't even understand where I am coming from or what month it is or date.

Failed to acknowledge her wrong and apologising. Joyce need some serious customer service training .She is rude and does not know her place.

I asked to speak to her manager and she refused and told me he is busy..

You do not exchanged words back and forth with the client trying to prove your point even when you are wrong.I never ever want to speak to this woman again she has no manners and respect for customers.

I need her manager to go listen to that recorded call and tell me is that how agents are supposed to behave! If you do not have the recoding I will gladly forward it to you!

I still need my instalment to be sorted out before the 25th of May!

Regards