Rude ************** against myself by FNB's own rude agents

It's the 3rd time that I have to follow up with FNB to clear FNB to FNB transfer to my account.

I see it's common practice to discriminate against their clients in the name of ***** prevention when I'm actual facts it's not but a clear ************** I know this because I'm a victim of FNB ***** myself.

Recent incident, I'm expecting R3000 in my account from another FNB account yet it didn't clear after a couple hours and I contacted FNB and they 1st told me it now takes 12hours and they gave me a broken link to trace the payment.

24hours later they keep disconnecting me then suddenly I'm told to contact *****, which 2minutes later I get a rude email from a "shalyon meckerl" telling me "my account is flagged by ***** department and also my relationship with FNB is now questionable" he also demands that I send documents without indicating which documents so I sent him the proof of payment. He rep**** vaguely demanding documents again without specifying what exactly.

I've asked the sender to contact FNB and that was done yesterday morning already within hours of noticing that the payment didn't go through