KN
Kementhree N
1 reviews | Active since Jan 2026
03 Jan 2026, 10:42
Rude consultant Shandre from call Centre cost you your client
Spoke to Shandre from the call center. This person is very rude I would like you to listen to the call. This person does not value her job she doesn't know the first thing about Customer care. One good thing about the interaction was that she finally convinced me that FNB is not for me, I want to be treated in a professional manner not in the brutish way that your staff treated me. I will be closing my accounts with you and moving to a bank that values their client and treats them with respect.
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Kementhree N's updateReviewer Update
04 Jan 2026, 04:36People out there, we are being ****** by FNB. My initial complaint was about the useless staff, because I was forced to call there call center because bank charges were put through my bank account of R717.00 for my account being overdrawn due to debit orders. Due to the terrible service from the call center agent I went into the branch and they explained to me that my debit orders went off on the 31st of December and that I only moved money to cover the overdraft on the 2nd of Jan 2026. On my transaction history that is what it said, so I accepted I was also tired as I was not well and they already frustrated me to no end with there terrible service at the call center. The lady at the branch even said to me, as this never happened to me before, that this usually happens in December because of the public holidays and debit orders going off earlier they get clients querying in December. So I accepted maybe I was at fault. But it did not sit well with me because I kept on remembering my transacting differently and that I made transactions on the 1st of Jan why was I not seeing those transactions. So I went to get my statement and found that it said invalid transactions?! This bothered me but the interaction with FNB's horrible staff made me upset and I just wanted to forget this whole ordeal. This morning I was troubled by this because I kept remembering things differently from what FNB showed me on my transaction history. So I went to my in contact messages and there it was. I was sent an in contact message on the 1st of Jan 2026 04:04 saying that my debit orders went through. At 08:30 the 1st of Jan 2026 I did a transfer into the account from my other FNB account of the overdrawn money plus surplus so that I was on a positive balance. Now I know that FNB are definitely ****** and *****s. I want every cent you stole from me back in my account immediately, bunch of ****s. People go check your accounts as the agent in the branch did confirm that this happens a lot in December, maybe you have been cheated of money too.
KN
Kementhree N's update04 Jan 2026, 04:36
Reviewer Update
People out there, we are being ****** by FNB. My initial complaint was about the useless staff, because I was forced to call there call center because bank charges were put through my bank account of R717.00 for my account being overdrawn due to debit orders. Due to the terrible service from the call center agent I went into the branch and they explained to me that my debit orders went off on the 31st of December and that I only moved money to cover the overdraft on the 2nd of Jan 2026. On my transaction history that is what it said, so I accepted I was also tired as I was not well and they already frustrated me to no end with there terrible service at the call center. The lady at the branch even said to me, as this never happened to me before, that this usually happens in December because of the public holidays and debit orders going off earlier they get clients querying in December. So I accepted maybe I was at fault. But it did not sit well with me because I kept on remembering my transacting differently and that I made transactions on the 1st of Jan why was I not seeing those transactions. So I went to get my statement and found that it said invalid transactions?! This bothered me but the interaction with FNB's horrible staff made me upset and I just wanted to forget this whole ordeal. This morning I was troubled by this because I kept remembering things differently from what FNB showed me on my transaction history. So I went to my in contact messages and there it was. I was sent an in contact message on the 1st of Jan 2026 04:04 saying that my debit orders went through. At 08:30 the 1st of Jan 2026 I did a transfer into the account from my other FNB account of the overdrawn money plus surplus so that I was on a positive balance. Now I know that FNB are definitely ****** and *****s. I want every cent you stole from me back in my account immediately, bunch of ****s. People go check your accounts as the agent in the branch did confirm that this happens a lot in December, maybe you have been cheated of money too.