Rude consultant. FNB doesn't value their clients

R95 was *****ulently deducted from my bank account, I do not know how they got my personal information, including my banking details and I do not even know what they are about. I emailed the support team at Y2K and they just apologised with no explanation. FNB charged me R50 to reverse the debit order, said it was my fault and I needed to sort of the matter with Y2K, very rude consultant. I have lost my respect for FNB and I am even thinking of changing banks because they do not value me at all.