Rude consultant

Terrible experience from Thato at FNB Maponya branch. I wanted to reopen an account that closed and he assisted me well with that. His attitide is not welcoming and friendly. He was on his phone responding to texts whilist assisting me taking me longer to get my query resolved. He speaks chweing and tells me why did I leave him tell me about a cheque account benefits when I told him I had one with another bank. I wanted my saving reopened because I have a funeral cover with FNB and want the debit run from it. When I enquired on my flex deposit, he mentioned I needed ck documents to look into it. I had the documents and told him so and he found this will take time amd advised I try the app and come back another time to the branch to help me with it. I am even thinking of canecling this new account and the policy I have with FNB. So disappointed