Rude call centre agent.

I was shocked when a ********** transaction was processed on my bank account and could barely find the bank's number to call. After I waited a bit because their line was busy my call was answered by Sonwabo. He talked unclearly and I had to ask him to repeat everything he said as I could not understand. He became very irritated with me and was rude and impatient. He then gave the call to someone else again I had to wait in the que. This call centre agent does not deserve the job.