Rude call centre

<p>Most horrible rude call centre service EVER and I've had some bad call centre experiences in the past. </p> <p> </p> <p>My FICA documents were incorrect and I phoned to get advise. Even though I'm also frustrated I stayed nice and the lady started screaming at me. She also then promised to send me an email that I can have her email that she can assist further. That email never happened. </p> <p> </p> <p>I would suggest people like that get training in proper customer service. When I asked her why is she so rude she said because she's under pressure. I'm also under pressure in my life but I do not treat people like that. It's called commen decency! </p>