Rude branch manager (Beach Branch 220126) Florence Nzama street, Durban

My name is Xolani Zikhali, ID no:‪***‬ I bank with FNB and yesterday on the 30th of July I went to FNB to do a cheque and I was told by Thembela and Nqobile that they don't do cheques anymore.

I left because it was late I could not check with the manager because it was late. I went back today (01/08/19) in the morning and I was told the same thing. I called municipality to tell them that i can't get a cheque for the auction and they said there is no such I must talk to the manager.

I went back and asked for the manager to my surprise this guy was so rude just by looking at his face because action speaks louder than words and then again when he open his month to speak to me he was rude. His facial expression said a lot when I asked him to call the stuff members and tell them that cheques are allowed for auctions so that they know in future. His Name is Nevish Naidoo (Branch Manager). Instead of him calling his staff to find out why they said that they don't do cheques anymore, the way that he answered was so rude.

I also lost it because of the way he talked to me. He left me in his office and went outside of the branch and Nomathemba the branch administrator then called me so that she can assist me.

I'm writing this complain because I want Nevish to apologize the way how he spoke to me in from of his stuff members and for leaving me in his office while I'm there waiting for his help.

He is there to assist US as FNB customers not to lose his temper if we’re frustrated because of the service we're getting from them. This guy forgets that WE as customers are the ones who are paying his salary but he’s giving us such a pathetic service.

I want his written apology and want him to call all the stuff he was shouting me in front off. If that doesn't happen I would like FNB to close ALL my accounts with them, 2 business accounts and 1 personal account.

Regards

Xolani ***