Rude branch manager

I came into the Northgate branch on Wednesday to process my Westbank car finance I was assisted and sent through all documentation I asked the consultant to please confirm receipt of the document and had no reply the next day I sent the email again to request a response, I also phoned twice and was told I would be phoned back but was not eventually I came into the branch again explained my query to the man operating the ticket machine and was told oh he has gone to lunch to which rep**** ok can I please speak to a manager, he snapped my head off and said rudely I am the manager what would you like me to do assist you now and not help any of the other clients.<br> <br> I found him extremely rude and was shocked that a manager would speak to a client in this unacceptable manner especially when I did not raise my voice and I explained my self calmly. I expect a written apology.<br> <br> I was then assisted by an exceptionally helpful manager R. Leroux she was friendly extremely helpful listened to my situation and made my problem her own, she went over and above to assist me that is great service, thank goodness you have people like that in the branch.