Rude as hell and deducting money which weren't aut

So in December I app**** for an iPhone 6 online with FNB, on the website they approved everything plus a sim card. Later in the week I get a call that it's at the office we should go sign for the package, I open the package and there was just a FNB sim card and no phone, I phone and canceled the sim, yet they still deducted the money out of my account.<br> They then phone my girlfriend to talk about the sim, the advisor was extremely rude and when my girlfriend started complaining about the sim card we didn't want, all he did was hang up the phone in her ear.<br> This to me is unacceptable and extremely rude and to be honest I don't know if I'd want to bank with FNB. I tried canceling the sim card before delivery, yet they still stopped at my office with the package and took the money out of my account.