Rude and Wrong

After being hung up on twice in a row by the PREMIER SUIT and having to wait for an agent for an excessive period of time, after I had sent a mail last week already, you still have not resolved your issues!<br> <br> Due to your inability to act timeously on instructions, my cheque account is now overdrawn and I will not accept any charges as a result of that. I told you I needed access to the money on my flexibond home loan and the amount available that your system showed was incorrect. You ignored me. Now I'm telling you again. R10000-R7000=R3000. Not R0 as your system states!<br> <br> Next, as per the SMS I received on 29 January, my home loan repayment was R6747.79. Without any further notifications, you then deducted R6927.04 on 31 January. You may not do that without notifying me first, irrespective of what the government has done.<br> <br> Lastly, money was transferred into my account last night as per the SMS I received. This morning I see that it still has not arrived. Explain yourself.<br> <br> Get a manager to call me before close of business today with answers because I do not pay you *****s an exorbitant fee to sit around doing nothing all day with broken systems that can't do simple maths!