Rude and insulting consultant

<p>I was called this morning in connection with an arrears amount pertaining to my Smart Device. This is a matter I would prefer to talk to with an FNB consultant (other than Gerard Swart). </p> <p> </p> <p>My experience with Gerard was a very unpleasurable one. On my first phone call with him (11:14am), I had a strong suspicision that he was no longer holding the phone to his ear. I then questioned if he has been listening to which he specified he was. I asked him what what I had just said (serveral times) to which he had no response. (Listen to the recording). </p> <p> </p> <p>This call ended at 11:25 with me agreeing to go to a bank and make the deposit today. During this call I agreed to pay an arrears amount on my device today. </p> <p> </p> <p>I then received a second call from Gerard at 11:40am, fifteen minutes after we had just spoke. He abruptly started interogating me as to whether I have made the deposit yet, and why I am not at the branch when I said I was on my way etc. etc. I was made to feel like a ******** who is on the run. My integrity was bought to question by him, which is incredibly insulting. </p> <p> </p> <p>I had committed to making to payment today, if there was an excact time that the payment would need to be made, he would have let me know. </p> <p> </p> <p>Please listen to the tapes and give me a call back urgently. </p> <p> </p> <p>Robert</p> <p> </p> <p>About 15 minutes after this first </p>