Rude and *********** service

I am so disappointed and upset with FNB. They make it sound so easy to switch to their bank when in actual fact it is the most difficult thing I have ever had to do!!! Firstly they claim to switch ALL your debit orders for you - a big LIE! I had to do some myself. And then they have now frozen my account because they say I did not provide a document which they requested and when I said that I had emailed on the 3rd September at 10:17 am, the phone was slammed in my ear! This has happened 4 times!!!! I should have stayed with the devil I know instead of switching to such rude and *********** people. Now I have to go into the branch on a Saturday and what are the chances that they will not be able to assist!!! LOL what a joke!