1 reviews | Active since Mar 2014
Rude and fishy phone call
<p>Hi </p> <p> </p> <p>I got a phone call from ********** .</p> <p>This man just comes out saying he is from FNB and is going to activate benefit on my account. </p> <p>I tell him no and he goes on saying that, that is what he is going to do. </p> <p> </p> <p>I tell him again I don't want it and than he starts reading out my personal details on the system to confirm my details. </p> <p> </p> <p>I ask him what benefit and he tells me its a legal benefit. I again tell him I don't want him and he finally hangs up. </p> <p> </p> <p>Overall it was extremely rude, trying to force activate product on my account I don't want and was trying to do it anyways.</p> <p>Also it is exteremly worrying that he is calling from what looks like a private cellphone number. I am exteremly worried that your employees can so easily access my details. Whats to stop him from selling my details and robbing my account? </p> <p> </p> <p>My mom and I had similar phone calls in the past also from FNB selling their new sim services. </p> <p>Your telemarketers are way too aggrasive in selling products and the way they handled it was all around rude.</p> <p><br />Please put policies in place to let your customers opt out from these ******* phone calls or train your staff better. </p>
FNB Complaint reference number regarding this is: **********
FNB Complaint reference number regarding this is: **********
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
