Rude and ***********

Once again I am struggling with FNB and their belligerent staff and *********** systems.

1. Mpho from Credit Card division phoned me today. I expressed that I was called yesterday and I was not in the mood for another set of security questions. She proceeded to yell at me and when I told her not to, she continued. 2. Regarding the credit card, I had an arrangement made with FNB about a month or 2 ago since I am not working currently. The arrangement I recall making was that the card would be moved to budget and an amount of R654 would be expected monthly. I paid R700 on 8 August and yet they're saying I short paid. As far I know, I have made the payment as per the arrangement.