RUDE AND DISMISSIVE ATTITUDE

Item: FNB (First National Bank)
Rating: 2
Author: Kurt E

I sent my driver to the bank to convert change to notes. On his return he reported that the Tellers were extremely rude and questioned him as to why he was wanting to change the coins to notes, as if a reason is required. I myself have had a shocking experience with this particular branch and refuse to make use of them again. The staff desperately need a big attitude adjustment.

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Replies (1)

FNB (First National Bank)'s replyOfficial

03 Aug 2015, 13:14

Hello theviking69,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Banking Channels who will provide you with feedback.

The reference number is 734737.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply03 Aug 2015, 13:14

Official