Rude and confrontational to clients

This Morning I was at the Durban North FnB to deposit money into a business account for my brother.. I inserted the card and whilst attempting to get the cash out my pocket.. the card came out.. I thought nothing of it.. So I attempted it again thinking I took to long to put the pin in the first time.. On the second attempt I inserted the card and whilst waiting for it to ask for my pin.. The atm said out of service and took my business card..

I mention to the security I need my card.. He asked me to wait till 0730 am till the lady arrives for the atm.. I waited from just after 7 for the lady to arrive which is understandable.. The lady arrive 0745 and I politely asked about my card.. She returned it to the security guard through the atm and said it is now blocked.. I asked the security guard why i never even entered my pin.. we both knew I was asking the wrong person so I said I will wait till 8am when it opens..

8am came and I went in to see a consultant a young gentleman and I explained my situation that I was told the card is now blocked and i need to know why as i didnt even enter my pin.. He called the supervisor to see and here in lies the problem and the attack of my character.. regardless of the card.. the superviser insisted I would have to pay for a new one I said on principal I wont please you can even see the video footage on the atm.. The error is on fnb.. the supervisor said i did enter a wrong pin and that she was there when i did do it and the lady gave me back my card..

Please bare in mind i was given my card at around 0750am.. i said no that's where you wrong i was here just after 7 and that's when the incident happend.. the supervisor lady told me i have been here since 0645 and i have not seen you here..

I began to get upset as the supervisor began to attack and defame my character.. I wanted to go get the security guard and asked her to come with me.. so he could affirm the time of my arrival.. she refused.. i asked for her manager above her she said she only comes at 9.. i I tried to bring the young man into the dispute ( the guy I originally approached) so he could asist me he just remained silent.. my character was defamed by this lady

The manager called me to her office and said she would get the musgrave business manager to call I asked for and investigation Into the camera..

The director and I later returned angry and the fnb manager agreed to to replace the card and will reverse the charge for it in two days..

However I personally am not happy I was called a **** by this supervisor.. I had to call in the security guard for the manager to confirm the time I arrived.. which was just after 7.. i showed her a phone call time i made after the incident to my boss at 0714 after the atm said out of service.. the supervisor was confrontation and rude in her approach to me.. I have never felt more angry about such treatment in a professional banking environment made out to be a **** by someone who did not know the facts