Rude and Arrogant Secure Chat banking with FNB

Rude and arrogant Carmen Martin on FNB secure chat, I am asking for specific information in terms of my account and getting a hugely delayed to no response. I have to ask the same questions a number of times and then get a snotty response to say that I should try their Forex division in the end ... the flipping cheek and to have wasted my time with asking for confirmation of a number and a code to be treated like an idiot I do not appreciate.