Rude and arrogant premier banking agent

I am very disappointed with the Premier banking agent Nqobile call reference number Rv***. Very clueless and arrogant. I explained what happened to my account and the transaction i was quering as it was the 2nd time calling FNB without the issue being resolved. She wasnt willing to assist or log a call for me and told me I will be transferred to the ***** department as I need to call as i requested that i get called back as i have been holding for long and wasnt willing to be transfered back and foward again.. I was transferred to ***** and ***** and Card and the 2 people Tsiamo and Natasha were understanding and helpful.

If this is the staff that treat customers like this i am not happy with FN.

Kind regards Humphrey