Rude Agents. Long Queues on the phone, and sent back and forth!

I received a call from FNB Life offering me a Life Cover for a bond which I recently took with FNB Housing Finance. I called the agent to check back on the same number, but instead I was being referred from one line to the other, and nearly after 15 mins on the phone, I was put through the FNB Life line and the agent merely dropped the phone after I repeatedly informed her why I called?

I find this to be utterly unacceptable, and very rude as a prospective customer. I am now pondering at the possibility of getting this life cover elsewhere as FNB seemingly do not understand customer satisfaction!!!