Rude agent failing to cancel my policy and had me transferred to a different department

I just called fnb for cancellation of my funeral plan i awaited for 10 minutes a spoke to a lady by the name of Xolile she then transferred to another department i spoke to a Sharleen who then advised me to call another direct number for cancellations .I dialed the number waited for 10 minutes i spoke to a Xhosa guy who was extremely rude i didn't get his name just waiting for my call recorder to update so i can send the recording he then took my details called me by my name then this rude agent decided to transfer me again to another department which isn't cancellations .The lady said she sees the call has been transferred from cancellations i asked her so nice to please give me this guys name she refused .Your service is extremely pathetic train your call centre guys Capitec has a far much better service .For the bank charges we paying to be treated like post bank clients .My number *** please retrieve the calls i made today 2013 May 3rd .I will await your feedback Thank you .I need this funeral cover cancelled il stick to my Capitec and close the account today