IL
Ivy L
1 reviews | Active since Sept 2013
28 Dec 2015, 09:31
Rude Agent and Total Shocking Service Premier Bank
After waiting for feedback on my Premier Banking aka Platinum Credit card for two months, I have not had any assistance in this regard.<br> I had a consultant calling me and I could not even finish the conversation before she just hung up as if the service rendered was exceptional. I am shocked to know I am paying this much for bank charges and is suppose to get tailor made service by the Premier Banking Service, but in return I get absolutely HORRIFIC service.<br> Waiting for two months on feedback, after the initial request stated 2-3 working days.<br> I will continue to complaint on HelloPeter every week until this matter is resolved to my satisfaction.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
28 Dec 2015, 10:30Hello IvandaLvdM,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply28 Dec 2015, 10:30
Official
Hello IvandaLvdM,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
