1 reviews | Active since Feb 2015
Rude agent
I called the call center on the 29th and I spoke to Sibongile who was brutal than helpful. I had a query and instead of giving me a solution she just gave an attitude. She was shouting at me and giving me ****py explanations. This girl needs soft s****s training because that is not how you talk to clients, even her greeting is not good "Good day Sbongile speaking" not even how can I help you or something. Hayi claps once shem Sbongile is the reduest agent I have ever spoken too. I have always had great service with FNB up until today
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one