rude

fnb Premier Service is very poor, i called fnb premier and got helped by a lady called Lillian , who i requested her to process my overdraft application which she did and sent me the quotation, but to my suprise the first time when i did my application it took an hour an the money was processed.<br> <br> i then called FNB premier again and was assisted by a different person who advised that i i wanted my application to be processed today i should talk to the consultant that assisted me and email her directly instead of emailing premier, when i called back the lady was rude telling me that the process has changed, i am just wondering when did the process change cause my lasy application for the overdraft was done three months ago.<br> <br> i can believe there are people who are suppose to make sure clients are happy but do the opposite.<br> <br> Kindly assist ,my number is ***