RUDDEST CALL CENTRE AGENT EVER

I called the card collections department after my account as debited for an amount that was not agreed to. I understand the reason for the debit, but your agents behavior and attitude towards me during the call was by far the WORST SERVICE I HAVE EVER RECEIVED. Before anyone gets back to me, I want you to listen to the recording of this phone call. First of all, she would not let me finish my statements to her, interrupting me right through the call. Over and above that, when I explained my situation to her, she mockingly came back and said yes, I heard you you're a single mother etc etc. She screamed at me, even after I told her not to shout at me. I honestly don't believe that this is the service I signed up for. I have spoken to numerous agents but this woman was by the far rudest person I have ever spoken to. She has no sense of customer service what so ever. <br> She even went as far as to end the phone call whilst I was talking to her, outing me through to the FNB \rate my service