Rubish

On the 25th September I went to withdraw my money and when I got to the ATM my card was swallowed by the machine . I immediately called the emergency line to report the incident only to discover that apparently money had been withdrawn(R1400 @05:15am the 05:16am R1600). I went to the bank to officially report after a telephonic attempt and was provided with a ***** document to complete and was told that investigation will take up to 4-8weeks . My dissatisfaction with this is that the process is long but it took seconds for my money to be removed from my account and that what am I supposed to do in the interim ???? I have submitted the documents and no confirmation received thus far . To my surprise the recent changes FNB has made is that the card will have to come out prior to the money but in this case nothing like that happened !!!!!!!!!!!!. I need my money ASAP and please also advise the security measures moving forward .