******* SERVICE, NO CUSTOMER CARE TO SAY BUT A FEW

<p>I got two contract phones with (FNB) for me and my husband, which came with two sim cards that give us 200 MB and 50 MIN. No one ever told us that they have put a soft lock on our phones which mean if the 200 MB finish they charge us for using the internet. But we were buying our own data when the 200 MB of data finished. They debited money from my account which i did not agree with them to deduct now they are refusing to reverse the debit order. To make matters worse, we never had an agreement that they must give right to any of their departments to deduct money from our account.</p> <p>We spoke to several memebers from FNB woodmead bruch who did not show effort or concern to help. I am 8 months pregnant and they did not even concider that i have been up and down to get this sorted out. They were ******** and really unhelpful.</p> <p>We cannot pay for something we were never informed about. They even took two months to charge this to our account. No bill was sent until we started complaining today.</p> <p> </p> <p>Their impudence and impertinence is really offensive. </p> <p>We are in legal right and will take legal action should they fail to investigate this matter and reach a unbiased conclusion. </p>