******* service!!!

I've been an FNB client for 21 year and I've never had the service I received today at FNB woodlands. Stood in the que twice for 10 min each and had to go inside for my card to be activated. When I asked if they could ask if I can quickly withdraw and not have to stand in the que for the third time, for anothe 10 min. They just did not want and they were not bothered about my request and what I have to say...using protocol as an excuse! I don't know how many times I was asked by an FNB personal in other branches to let someone they came with from inside to withdraw and I had no problem cause I knew they were somehow assisting them with something or they had been there previously. Sorry but at times servicing your client with compassion goes a long way. I didn't not ask you (David's Maake and management) to commit a crime! Observe protocol but service clients with a bit more understanding. It's such behavior that puts off people from an entity. If this is how people get treated in FNB I think I must rethink being a client. As for Woodlands now I know that you don't care about the how of service delivery so I won't be needing your rubish service! Service delivery goes beyond protocol