******* bank with poor service ***

logged a complaint yesterday morning and till today no one has assist me or attempted to resolve instate i am being told about a process when infact the bank is inconveniencing me . Spoke to Nicole who failed to revert back to me and a Manager Nicole who is clueless unprofessional telling me abut a process . they have deducted me more that once for replacement card which was swallowed by their machine charged crazy fee i a space of a day i paid over R200 for their fees . my question is what am i paying for every money as service fees and etc ... am waiting for my refund since yesterday yet my money was deducted more than once !!!!!!!!!!!!!!! Nonsense bank