******* and terrible service at FNB Motseng oa Lijane branch

Yesterday I went to use make a deposit at fnb and was told that branch deposits are only done for deposits for more that R20000, and for foreign accounts..

Already I had been on the queue for 30 minutes with a queue of about 10 people before me with only two ATM's working for deposits and most people on the queue to make deposits with no one to help with staff members loitering around chatting.. When eventually a staff member came through it didn't help because it meant those whose bank notes were rejected by the ATM had to go inside get change and come back to stand at the front of the ATM.. I arrived at 9:30am and finished doing my deposit at 10:39 before then the staff lady who was assisting had decided to walk away leaving those who are unable to use the ATM by themselves.. I managed to go through surpassing those who were waiting for someone to help them because it was not my job to do so..

My question is one if a branch is going to come up with a no less R20000 cash deposit or neighbouring countries deposits, is it not in the interests of your customers to ensure the ATM deposit process is seamless and painless for those who are forced to use it when inside the branch the one teller on duty literally had nothing to do except to say she doesn't do deposits..

How is adopting such a policy in an environment whereby most people level of education is low and also the technology literacy is also low because people are generally intimidated and afraid to make mistakes with money that's probably their last.. When I asked to speak to a manager I was informed he is in a meeting.. Is this policy adopted in townships where our wellbeing and time is not respected because we are supposedly lower middle class when at FNB bank city you have more than 10 ATM's in the self serving branch yet we have to contend with 3 with only two working..

There was a pensioner, women with children on the queue and pregnant ladies, with a queue that typically took one person more than 5 minutes to do a single deposit or more than two minutes to withdraw money....

What is a point of bringing these branches to townships when the intention is to give us ******* service, I would've easily taken a taxi and headed to Germiston and came back with the time I spent waiting on the queue for people to figure out how to make deposits with staff members standing around chatting and laughing and not helping..

This is not only a plea for me because the only reason I found myself on that queue is because my mobile banking app needed to be reinstalled because my phone was giving me issues.. I can choose not to use your facilities but what about those who do not have other options.. Can people who are passionate and who care about serving customers being appointed to positions of service, people need to be bothered by the fact that the queue is not moving and someone has been standing at the ATM for a while..