1 reviews | Active since Sept 2015
#Royalmark debit order ****
Woke up this morning to find that an amount of R115.00 has gone off my FNB account with ***.... Checked my statement and the same company debited R8.50 again last week. This ********** company that is debiting my account is called Royal M and I do not know who they are and I have no contract with them. FNB should have proper measures in place to protect us their customers from debit order ****s, but I've been failed yet again by the bank I trust so much! I am very upset about this as it this not the first debit order **** and I would like the bank to assist in reversing all previous debit orders as I cannot reverse it myself on the FNB app.
Hello dmdaphnie1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello dmdaphnie1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for the feedback,
I have logged your complaint and a specialist will be contacting you regarding this matter.
Regards,
Good Day
Thank you for the feedback,
I have logged your complaint and a specialist will be contacting you regarding this matter.
Regards,