ROTTEN BHAVISH LUTCHMAN

<p> </p> <p>I received my new credit card Friday 19/5 via courier <br />I activated it via my internet banking<br />I tried using it via ATM using the pin from the envelope it gave me an error <br />Your transaction cannot be processed. We apologise for the inconvenience. Please ask any FNB branch to help you <br />CVV Failed Verification <br />I called the call centre on ********** 111 today 20/5 from number ********** 682<br />They failed to assist because I was entering a wrong pin but fnb sent me this pin in the envelope <br />So I told the lady on the phone I'd visit phoenix branch for help<br />I visit the branch and Bhavish Lutchman calls the same call centre number I called from home and puts me on phone with them<br />Why would I go to a branch to call a call centre that I can do on my own?<br />They say to me lot customers are having the same problem I should just wait till iT fixes it.<br />I call for Rivana Harripersadh who is Bhavish Lutchmans manager she calls same call centre and they tell her its a system problem and I will get a notification on my internet banking profile when it is sorted<br />I'm still waiting for that I just tried my credit card at a ATM it still says cvv verification failed but my internet banking is fine for credit card just the card does not work at a ATM<br />Why couldnt Bhavish and Rivana solve my problem at the branch???<br />The ATM slip says please ask any FNB branch to help you <br />But they made a total fool out of me wasted my fuel and time sitting in there branch making calls to the call centre<br />It is unacceptable..<br />Has for Bhavish Lutchman the agent from phoenix at one stage he did an application for a credit card without even asking me about debt repayments or monthly commitments or even for my authorisation to do a credit check or if I'm under debt counselling or any question just submits my application then says I'm declined<br />I followed up with the call centre who provided me with a gold credit card as I meet all requirements and i can afford it plus i don't have any listings on ITC<br />Bhavish is useless please review what he does at FNB <br />He should learn from the tall coloured guy at that branch what customer care is<br />I like fnb I love it<br />But *********** staff is a demoter<br />My credit card is still not active but I'm using internet banking for now to transfer into my cheque account till you guys fix the credit card ALL I WANT IS MY CREDIT CARD TO WORK SO I CAN EARN EBUCKS FASTER oh and whenever I get service from BHAVISH I don't get an SMS asking me to rate his service but from all other consultants at phoenix I do .. Why ? Cause he gives the worst service at all of FNB </p>