Rotten Apple

I have never come across awful service from any FNB service consultant until today. Through the Premier My Service Suite a had a chat with Mampholo where I explained my issue of my child's FNBy Transact account being blocked due to FICA documents, when I had this account opened telephonically, the consultant that assisted me told me that there will be no need for any submission of documents as I'm already an FNB account holder. When I relayed this, Mampholo was very dismissive telling me I must call a certain number of which I rep**** to say I shouldn't be making contact with the bank to rectify an issue done by their consultant at my cost. This is when she just closed the chat without taking any initiative to get me assisted. I then got back to the chat an spoke to Clarence who then took the initiative to call me and transfer me to the relevant department. Big Ups to Clarence but as for Mampholo, these are the people that tarnish a good record for everyone solely because they feel the need not to carry out duties or even make means to give assistance.