kK
kaamini K

1 reviews | Active since Nov 2016

03 Mar 2018, 12:07

Rosebank service is so pathetic there are no words to describe it!

Rosebank branch service is pathetic. Replace the humans with robots cos clearly nobody there is s****ed enough to work at a bank. Managers are non existent. Nobody knows what's going on. Waiting for an hour to speak to someone who can tell me why they don't have my online forex order. Completely useless.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Mar 2018, 12:19
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***