Room for improvement

Just some feedback on FNB Brackenfell's service.

I asked for a confirmation letter of account. The lady brushed my off and said I must draw a statement from the ATM.

Completely wasted my time and money.

Had to ask another consultant for the same thing, got it right the second time.

Maybe, a little bit more patience and kindness in your service area FNB.

Didn't feel good leaving the branch.

Very disappointed, how such a small thing is of little importance to your staff, because it is such a small thing. Anything your client asks you should be viewed as important and not brushed off.

Room for improvement.