WM
Werner M
1 reviews | Active since Dec 2022
11 Jul 2023, 10:13
Rock Bottom and Started Digging
Where does one start describing an experience of this nature?
Your business online banking support cannot get worse. From getting hold of someone to talk to, to talking to a person who ostensibly has very little knowledge of the system, to having to actually sign a PDF document by two signatories and send it back to you. I guess the only way this could get any worse is if we have to go into a branch to get the problem resolved.
All of this drama, and I just want to replace the phone I'm using your banking app on.
Do you appreciate that people using a bank, any bank, would rather use their time working on their businesses?
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Replies (1)WM
Werner M's updateReviewer Update
11 Jul 2023, 10:43Lo and behold, this actually does get worse. The e-mail address given on the above-mentioned PDF does not exit at FNB, this is the error message:
| | Error: | 550 5.0.350 Remote server returned an error -> 550 #5.1.0 Address rejected.
| Message rejected by: | esa5.hc858-6.c3s2.iphmx.com
So I called again (087 575 000, option 3), and explained that the mail with the attached form (now completed and signed by two people) was returned. The agent asked me to hold while she tries to find out if the e-mail address is correct. After 12 minutes of waiting the agent returns informing me that the form sent to me was old and she is sending a new one.
I really hope FNB has a better handle on where my money is than they have on which documents are currently in use in their business.
| | Error: | 550 5.0.350 Remote server returned an error -> 550 #5.1.0 Address rejected.
| Message rejected by: | esa5.hc858-6.c3s2.iphmx.com
So I called again (087 575 000, option 3), and explained that the mail with the attached form (now completed and signed by two people) was returned. The agent asked me to hold while she tries to find out if the e-mail address is correct. After 12 minutes of waiting the agent returns informing me that the form sent to me was old and she is sending a new one.
I really hope FNB has a better handle on where my money is than they have on which documents are currently in use in their business.
WM
Werner M's update11 Jul 2023, 10:43
Reviewer Update
Lo and behold, this actually does get worse. The e-mail address given on the above-mentioned PDF does not exit at FNB, this is the error message:
| | Error: | 550 5.0.350 Remote server returned an error -> 550 #5.1.0 Address rejected.
| Message rejected by: | esa5.hc858-6.c3s2.iphmx.com
So I called again (087 575 000, option 3), and explained that the mail with the attached form (now completed and signed by two people) was returned. The agent asked me to hold while she tries to find out if the e-mail address is correct. After 12 minutes of waiting the agent returns informing me that the form sent to me was old and she is sending a new one.
I really hope FNB has a better handle on where my money is than they have on which documents are currently in use in their business.
| | Error: | 550 5.0.350 Remote server returned an error -> 550 #5.1.0 Address rejected.
| Message rejected by: | esa5.hc858-6.c3s2.iphmx.com
So I called again (087 575 000, option 3), and explained that the mail with the attached form (now completed and signed by two people) was returned. The agent asked me to hold while she tries to find out if the e-mail address is correct. After 12 minutes of waiting the agent returns informing me that the form sent to me was old and she is sending a new one.
I really hope FNB has a better handle on where my money is than they have on which documents are currently in use in their business.