Robots not assisting

Fnb ebucks no assistance at all. My cards were blocked about 2 weeks ago 6 of them. I managed to get one card. I just called ebucks to enquire about the delivery of my goods of which ebucks has been deducted on the 29th November. I could have given them my account details etc but they insist on card numbers. I don't have a card on me and they don't seem to understand even the Manger Ismail Mohamed. Please get more competent staff that understand . i am not asking for the damn goods only to see as to why its not delivered. Surely you could use your intelligence and make an executive decision instead of reading from a script. That's what a manager is suppose to do. Also i haven't had any response about all my credit cards. That's the benefits we get from *********** staff