Robbing the clients

<p>I opened a savings account with FNB, and changed to capitec bank as FNB's charges was too high. I went into their branch at N1 city, advised them that I want the account to be closed as I am using another bank. The teller then advised me its done. I received a call from their collections department advising me that I owe R500 for bank charges and they advised me that the account is still active. I explained to the consultant and she advised me to go back into the branch. I went to the branch and they said I need to pay the outstanding balance before they can close the account. How can they rob people like this and get away with it. Why must I pay for the consultants mistakes? FNB is the worste bank I have ever come across.</p>