1 reviews | Active since Jan 2012
Robbing practice by the bank
<p>I have an account with FNB (Private Client Account). I normally have my debits coming in from the 26th of each month. Last month (February), I had debits due for the 26th of February, but they showed on the 25th. I called in for assistance to have the debits reversed and the charge for "No Funds" reversed, as I had not gotten my salary. They reversed the debits, but the charge for "No Funds" was not reversed as per request. When I checked on the 27th, I already had 3 charges of R145.00 each for "No funds", yetI had called to request the reversals. When I called on the 28th to request the reversals, they refused. I indicated at a branch in Witbank that I had the same incident in 2010, where there were debits before my salary came in, they helped me and reversed the charges. I feel ****** by FNB because I indicated what had ahppened, and they still continued, even for debits that came later on the 25th atfer the reversals. To me, this is easy to resolve, but they are just not willing to help. I already pay R270.00 per month for having the account, yet there is this kind of treatment.</p>
Good day Mr. mduduzi zulu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mduduzi zulu
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
