Robbing Peter to Pay Paul...

Item: FNB (First National Bank)
Rating: 1
Author: Richard Y

I recently purchased Euro's from FNB and rightfully paid a commission fee per Euro . I am happy with that. Now I want to transfer this money to a cash card purchased through FNB and they want to charge another commission fee. How can they ask for two commission fees???? When I queried this I was told that they had a system issue but would pay t back within 7 days. So they take money out just to pay it back?!?!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Apr 2018, 09:27

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply19 Apr 2018, 09:27

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Richard Y's updateReviewer Update

19 Apr 2018, 10:21

Dear FNB, "Thank you so much" for sending me the most generic response ever... I am comforted that "someone" took the time to write a response and not only send the response to me but everyone that has ever complained about your company. I feel that I am not just a number but a person that gets responded to by a robot. PLEASE NOTE THAT EVERY WORD IS WRITTEN IN SARCASM. No one has contacted me as yet and just goes to show that it is nothing but words...

Richard Y's update19 Apr 2018, 10:21

Reviewer Update