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Noluthando M

1 reviews | Active since Jul 2013

27 Apr 2023, 09:50

Robbing people

I’ve been on a call with Katlego the whole morning trying to find why am I on less balance than I’m supposed especially with the stokvel money I received..he says my account was on a -4435.68 which they took when my salary was paid in my bank account.. explanation is that the merchants didn’t take their money .. Weird thing is wherever I bought something that’s more than I what I had in my account I’ll get to the car and transfer the money. Apparently this dates back in Feb ?? How ? I always calculate my debits and then pay I need to then put money that I’ll use in the savings pocket . I tried to explain that there’s this part on the app that will say expected finds till your next payday..when you open that since earlier this year it will always show the “EXPECTED PAYMENTS “ but those are the exact debits that went out of my account but it’s still sitting there …when you open it .it gives you an option to update or remove so e.g it will say tracker R327 but my tracker amount is R199 that was a one off amount but every month my account will have the debits that went out but they are on Expected payments There was not even an indication that I owe this amount cos like I said I always put back what o used it transfer money from my savings to cheque before transactions. This is so unfair I want my money ..NOW

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Replies (1)
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Noluthando M's update01 May 2023, 20:01
Reviewer Update
So on Friday 28th went to FNB Clearwater since from 8:30 to 11:10 and I spoke to Khathu who couldn’t help then I was on the call for 20 min (why did I even drive to a branch only to be calling a call centre ?)I spoke to Xolani who said he didn’t see any amount taken by FNB and he re assured me that I don’t owe the bank anything plus since I didn’t have any loans and credit card debts ..Xolani put me through to another department to help look deeper but I was holding on for 15 min a lady picked up and as I was explaining we got cut off and I help on for another 15 minutes 😩..then the team leader Bubbles Dube attempted to help she was looking for the name of the Katlego who helped me the previous day and tried to look in the system if there was anything she could pick up ..she couldn’t only later after putting some code on her computer @11 she could pick up the - 4 435.68 but also asked if I owed and couldn’t understand why it was a minus In the account she even asked if I was overdrawn or did I have overdraft which I didn’t ..she printed the screen and said she will wait for some sales manager to come and they will give me a call which they never did I’m still waiting ..
As if the nightmare wasn’t enough I got a call from Debra at 12:28 and she kept asking what do I mean this money left my account cos it’s still in there..
She kept repeating the amounts that I knew about and I said to her I know what goes on and out of my account and I got frustrated because she couldn’t help she said my salary hadn’t cleared on the 26th and mind you I have a cheque Account and any transaction is in REAL TIME.also complained about the app (the estimated amount till the next payday is *******)

I guess I’ll just call the Ombudsman