******* to customers

So after almost 2 months being ill I finally got to see what was happening in my life financially, money was debited wrongfully from my account I then went in to FNB SOUTHDALE and a consultant checked my account and made me fill out a dispute form for the 3 debit orders that went off my account! I was then assured that by the end of business today the 28/10/2015 my money will be reversed, I then called the branch @ 4:20pm to find out the status as my premature baby needs medication I was advised by the manager the amount can not be reversed! This is upsetting as I need to get medication for my child! Instead of helping I was given numerous numbers to call! What is my bank there for???? FNB PLEASE ENSURE NO OTHER CUSTOMER GOES THREW THIS WITH FALSE INFORMATION GIVEN BY YOUR STAFF! I WANT MY MONEY BACK.