*******

I noticed and amount of R96.45 taken off my account as well as my normal account fee. I called the customer care and spoke to Asanda who at first told me that my account is a pay as you transact account, which I know it's not. I asked her to give me a breakdown of the additional R96.45 service fees and she could not answer and asked me to hold on and after 10 minutes of holding on, I eventually disconnected my call. This is really ******* and if they cannot tell you what you've been charged for, than why have people answer your calls if they cannot even assist. I am highly annoyed and want my R96.45 paid back to my account. This Asanda lady is very unprofessional and *********** and I have always been an FNB client and this is totally unacceptable to have an idiot like her answer a call and to place you on hold indefinately.