****** of my money by FNB

<p>I went to draw money at a Nedbank atm on the 2nd June at 6h00am. A security guard tried to intervene while I was doing the transaction not realising that he had swopped my bank card. He had shoved himself into the area while I was busy trying to draw money. Afterwards he dissappeared and I had a transaction of R2150 that went off on my phone. The atm had swallowed the card or the dummy card that the security guard had swopped. I had reported the ******* to the ***** division via telephone 30 minutes later. The card was stopped and the bank send me claim forms. I went into the bank to complete the claim form and submit this via the bank to claim the money back. FNB rep**** with a letter stating that they are not responsible for the claim and my money will not be repaid to me. After all the trauma I went through of losing all my money in my account at once and a bank that declines to pay you back due to someone else *****ing your money. I think this is VERY BAD SERVICE. So it gives the ****** a right over to go ahead and ***** like they want to. FNB says I gave my pin number to the ******, that is the last thing I will do. I have to go cancel the card at a FNB atm machine. Who in their right mind will be able to do this when such a thing happens. I had to go to my partner which lives around the corner to help me phone the ***** line to report the incident. What a lovely bank FNB is, thought they were so wonderful.</p>