****** by my bank

<p>Below is a previous review by me and the unsatisfactory results thereof:</p> <p> </p> <p>I queried via online banking as to why I am debited R13 each month for statements on my Encore gold account while I have never received any statements ever! According to the pricing guide, monthly statements are free. I received a call this morning from a lady in this regard and was told she is putting me through to the right department then the call ended.<br />Once again I emailed the above paragraph to FNB super service, the same lady called me and said she was putting me through to the right dept, I was transferred to someone and had to explain my problem all over again, I was told she was putting me through to the right dept, A gentleman answered from cellphone banking and once more I had to explain all over again. I was told I am at the wrong dept and the phone went dead. All this after 20 minutes on the phone!</p> <p> </p> <p>Official business reply:</p> <p>Good day Mr. geoff dellow</p> <p>Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ********** .</p> <p>We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.</p> <p>Thanks regards</p> <p>Rahim Salamaan</p> <p>FNB Hello Peter Complaints Resolution</p> <p> </p> <p>A lady called me and mentioned that I have been re-imbursed for 6 months statement fees. I was debited for 12 months statement fees but according to her I can only be refunded for 6 months. it appears that the other 6 months fees which is due to me gets "******" by FNB? This is totally unacceptable!</p> <p> </p>